Important Steps to Take After Falling for a Scam

Immediate steps and advice for securing your computer and finances after falling victim to a scam, with tips for prevention and reporting.

Immediate steps and advice for securing your computer and finances after falling victim to a scam, with tips for prevention and reporting.

If you've given scammers posing as Microsoft access to your computer and provided your credit card information, take these steps immediately:

1. Disconnect the Computer from the Internet: Prevent further access by disconnecting your computer from the internet.
2. Contact Financial Institutions: Contact your bank or credit card issuer to freeze or cancel your card.
3. Change Passwords: Change your passwords from a different, secure device.
4. Run a Security Scan: Perform a security scan for malware or spyware.
5. Report the Incident: Report the scam to authorities like the Canadian Centre for Cyber Security or local cyber crime authorities.
6. Monitor Financial Statements: Regularly check your bank statements and credit reports for suspicious activities.
7. Educate Yourself About Scams: Learn about common online scams to avoid future incidents.
8. Professional Computer Check: Have a professional check your computer for any remaining threats.
9. Backup Important Data: Backup your data to avoid potential loss.
10. Secure Your Network: Ensure your home network is secure with strong passwords and updated firmware.

Remember, companies like Microsoft will never solicit personal or financial information over the phone or offer unsolicited remote computer repair services.

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